Privacy Policy

Privacy policy

This Policy describes how we, Horse Requisites Newmarket Ltd, collect, use and disclose your personal information when you visit, use our services, make a purchase or other transaction, or communicate with us.

Please read this policy carefully, by accessing or using the services you acknowledge you have read, understand and agree to this Privacy policy.

What information we collect

The information we collect will vary depending on how you interact with us or choose to use our services, but may include,

• Contact details – name, billing and shipping addresses, email address, phone number
• Transaction details – items you view or purchase, past purchases, returns, payment confirmations, delivery preferences
• Communications – information you provide when corresponding to us, e.g. when you enquire about a product or service
• Usage – information about how you use our site and services
• Device - automatically collected data, such as, device type, browser, IP address, language and time zone and cookie identifiers
• Financial information – we use third party payment processors to securely handle card and bank transactions

How we collect it

• Information you provide to us - when you interact with us or our services
• Automatically - through cookies and similar tech when you visit our website or use our services
• From third parties - such as our payment providers issuing payment confirmations, shipping and carriers providing tracking services, our store platform and hosting providers

How we use it

• To process transaction and provide goods and services - E.g. fulfilling orders, sending order updates or notifications, handling orders, returns or other transactions, arranging shipping, improving our services and providing a tailored shopping experience for our customers
• Communicating with you - for support, enquiries, aftercare and customer service
• Fraud prevention and security - to prevent and detect illegal or malicious activity and ensure our services are secure
• Marketing and advertising – to show you relevant ads and send marketing communications
• Legal reasons – to meet legal obligations and comply with relevant law, e.g. accounting and tax legislation or requests from law enforcement or government agencies

Security and retention of information

Although we make every effort to ensure the security of your personal information, please be aware that no method of data storage or transfer can guarantee absolute security. We recommend you also take steps to protect your information, such as, not sharing private or confidential information with us through unsecure channels and contacting us immediately if you suspect unauthorised access to your account.

How long we retain your information will depend on its use and purpose and may be necessary in order to comply with legal obligations, resolve disputes, enforce agreements, maintain your account and provide you with goods and services.

International data transfers

We and our third party providers may transfer, process and store your personal information outside of the country in which you live.

If this is the case we rely on transfer mechanisms such as the EC Standard Contractual Clauses, or that the country the data is transferred to is recognised by adequacy decisions to offer adequate levels of protection.

Children’s data

Our site and services are not intended for children. We do not knowingly collect personal information from children.

If you are a parent or guardian and think that a child may have provided us with personal information please contact us to request deletion.

Your rights

Depending on your country of residence the following rights may be applicable to your personal information.

• Knowledge and access to the personal information of yours we hold
• Deletion of your personal information
• Correction of incorrect personal information
• Manage communication preferences, e.g. opting out of marketing emails

UK or EEA Residents may also have the additional right to,

• Withdraw consent after it has previously been given, please note this will not any processing that has taken place prior to withdrawal of consent
• Object, restrict or complain, to or about, our use of your personal information for certain purposes

Changes to this policy

We may update or amend this Privacy Policy as necessary to reflect operational, regulatory or legal changes.

Changes will be posted on this website, shown on the “last updated” date on this page, and notifications will be provided as required by law.

Contact us

Horse Requisites Newmarket LTD is the Data Controller of your personal information.

For any questions, concerns, or requests relating to this Privacy Policy or to exercise your rights in relation to it, please get in touch by any of the following methods,

Phone - 01638 664619

Email – sales@horserequisites.co.uk

Post - Horse Requisites Newmarket LTD, Black Bear Lane, Newmarket, CB8 0WB