TERMS AND CONDITIONS
Last updated – 21/4/2026
These Terms and Conditions govern the use of horserequisites.com, (the “Site”) access to the Site and its services, and the basis on which we sell goods to you (the “user/s”). This ecommerce website is owned and operated by, Horse Requisites Newmarket Ltd (we/us/our) registered in England and Wales No. 01066453, at Black Bear Lane, Newmarket, CB8 0WB, VAT number GB334079658.
You can contact us by phone - 01638 664619
Email – sales@horserequisites.co.uk
Or post using the address above.
By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.
INTELLECTUAL PROPERTY
All content published and made available on out Site is the property of Horse Requisites Newmarket Ltd and the Sites creators. This includes but is not limited to images, text, logos, documents, files and anything else that contributes to the composition of our Site.
AGE RESTRICTIONS
This Site is not intended for use by persons under the age of 18. By accessing this Site users agree that they are over 18 years of age. We do not accept any legal responsibility for false statements about age.
ACCEPTABLE USE
Users of our Site agree to use our Site legally, and agree that they will not,
If we believe that you are using our Site illegally or in any manner that may violate these Terms and Conditions, we reserve the right to limit or terminate your access to our Site. Furthermore, we reserve the right to take any necessary legal steps to prevent you form accessing our Site.
SALE OF GOODS AND FORMATION OF CONTRACT
These Terms and Conditions apply to all of the good displayed on our Site at the time you access it. This includes all products that may be listed as out of stock.
We endeavour to ensure the accuracy of information, description and images that we provide about our goods and their packaging. However, we are not legally bound by such information, descriptions and images as we can not guarantee the accuracy of all goods we provide. For example, colours and packaging may vary from on screen images.
All orders are subject to acceptance and availability. We reserve the right to modify, cancel or reject your order. If we cancel your order after payment has been processed, you will be notified and refunded. If we are unable to supply due to stock shortages, errors in price or description or other unforeseen events or operational difficulties, we will notify you and refund any payment made. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Orders placed are an offer to buy. Acceptance of this offer only takes place on dispatch of the items, you will receive a “Confirmation Notice” by email as notification of dispatch and acceptance.
THIRD PARTY GOODS AND SERVICES
OUR Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
PAYMENT
We accept payment by major debit/credit cards, Apple Pay, Google Pay and Link
By ordering you authorise us to access and use the payment method by the information you have provided and charge the amount due to this payment method.
We reserve the right to cancel or reverse your transaction if we believe your payment has violated these Terms and Conditions, or any law.
SHIPPING AND DELIVERY
We currently offer delivery by royal mail. Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Delivery times do not include weekends or bank holidays.
We will deliver to the recipient and address that you provide when placing an order. We are not liable for the failed delivery of your goods as a result of you providing us with incomplete or inaccurate information.
CANCELLATION AND RETURNS
You may cancel your order at any time before we send your Confirmation Notice.
You can communicate your wish to cancel your order by,
Phone - 01638 664619
Email – sales@horserequisites.co.uk
Or post - Black Bear Lane, Newmarket, CB8 0WB
Please make sure to state your name, address, description of goods and order reference.
If you wish to cancel your order after goods are dispatched, the cancellation period is 30 days from the day you receive the goods. To cancel within this period please contact us using the above details.
You must return the goods to us as soon as possible after informing us of your decision to cancel and no later than 14 days. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us including while the goods are in transit.
If you cancel your contract with us we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplemental delivery charges resulting from your choice pf a delivery type other than the least expensive standard delivery we offer. Please note that we are permitted by law to reduce your reimbursement to reflect and reduction in the value of goods that was caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We will provide reimbursement without undue delay and no later than 14 days after we receive the returned goods or 14 days after you provide proof that you have returned the goods to us, whichever is earlier. If no goods were supplied, we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
Reimbursement will be made using the same form of payment as you used for the initial purchase of the goods unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
EXCEPTIONS TO CANCELLATION
The right to cancel does not apply to:
CONSUMER PROTECTION LAW
Where the SALE OF GOODS ACT 1979, the CONSUMER RIGHTS ACT 2015 or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Twill be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory legislation will apply.
LIMITATION OF LIABILITY
Horse Requisites Newmarket Ltd and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
INDEMNITY
Except where prohibited by law, by using this Site you indemnify and hold harmless Horse Requisites Newmarket Ltd and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions
APPLICABLE LAW
These Terms and Conditions are governed by the laws of England and Wales.
THIRD PARTY SITES
Our Site may contain links to third party websites or services that we don not own or control. We are not responsible for the content, policies or practices of any third-party website or service linked to on out Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.
SEVERABILITY
If at any time any of the provisions contained within these Terms and Conditions should be found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the remaining Terms and Conditions will still be considered valid.
CHANGES
We reserve the right to make changes or modifications to these terms and conditions from time to time, such as those in order to maintain compliance with the law and reflect operational changes. Any changes will be reflected in the last updated date. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
